Counsellor Online ยท Free First Step Support

A gentle private place to take the first step.

Counsellor Online helps people work out what kind of help may suit them before they book. Share what is happening, receive gentle AI-guided support, and choose whether you would like a real online counsellor to contact you.

Important safety note: Counsellor Online is not a crisis service. If you or someone else is in immediate danger in Australia, call 000. For 24/7 crisis support in Australia, contact Lifeline 13 11 14 or use trusted local crisis services. If you are outside Australia, contact your local emergency number.

How it works

No pressure, no confusing directory at the start. The visitor gets a useful first step before deciding whether to request human support.

1

Start privately

Choose a private AI support start, then share only what feels comfortable.

2

Receive a support plan

Use a gentle AI chat or voice support experience to clarify what is happening and what may help next.

3

Choose whether to book

Receive a simple next-step plan, then choose whether to request contact from a real online counsellor.

Courses, AI chat and interactive video coming soon

The portal includes a 7-day gentle wellbeing course, free AI support chat, browser voice reading, and a future-ready page for an interactive AI person with live video support when available.

Not sure what help you need?

Take a calm first step, talk through what is happening, receive a simple support plan, then decide whether you would like a real online counsellor to contact you.